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Case Study

Beach Eye Care Achieves Superior Reputation Management with Vizium360®

Beach Eye Care is a premier ophthalmic practice located in Virginia, offering specialized services such as corneal treatments, cataract surgery, glaucoma injections, and other ophthalmology procedures. With 13 providers operating across 5 locations, Beach Eye Care has a reputation for providing high-quality, patient-centered care.

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Challenges Faced

Prior to partnering with Vizium360, Beach Eye Care identified a critical need to enhance its online reputation. The leadership team recognized that having a strong and credible online review profile was essential to building trust within their tight-knit community. They also wanted a solution tailored for the surgical specialties that could provide verified patient feedback for specific providers and procedures.

An ophthalmologist examining a patient
An ophthalmologist examining a patient

The Solution: Vizium360’s Comprehensive Platform

Beach Eye Care selected Vizium360's RealPatientRatings.com and ReviewMultiplier™ tools due to their specialization in the surgical niche and ability to integrate seamlessly with their practice’s goals. The platform's customizable widgets, which showcase scrolling testimonials and both provider and procedure-specific ratings, became an integral part of their website strategy. Additionally, Vizium360's patient surveying tools provided actionable insights down to the location and provider level, empowering Beach Eye Care to make data-driven decisions.

Results

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Improved Patient Experience & Transparency

By leveraging Vizium360’s advanced analytics and feedback mechanisms, Beach Eye Care identified areas for quality improvement, enhancing both patient and staff satisfaction.


Honest reviews allowed the team to evolve their services to better align with patient expectations.
Icon showing online reviews

Enhanced Online Presence & Patient Recruitment

Scrolling testimonial widgets and dynamic website coding enabled patients to filter reviews based on the type of surgery (i.e. corneal treatments, cataract surgery, glaucoma injections) provider, and location, simplifying the decision-making process for prospective patients.
 
The increased visibility and credibility contributed to a significant rise in surgical patient volume.
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Operational and Revenue Growth

Over five years with Vizium360, Beach Eye Care nearly doubled the number of physicians and maintained full provider schedules through the year.
 
The practice saw measurable growth in cataract surgeries, which became a cornerstone of their surgical offerings.
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Excellent Customer Support

Beach Eye Care benefited from Vizium360's responsive customer service, ensuring smooth operations and timely solutions.

A Tailored Approach Critical for Success

The partnership has also positively impacted recruitment efforts, with verified reviews showcasing the practice’s excellence to potential hires.

Beach Eye Care logo

“We appreciated the surgical niche of RealPatientRatings.com, which is Vizium360’s patient-facing site. A platform that could break down post-surgical reviews across specialties and providers was key for us.”

Chris Wooldridge, CEO of Beach Eye Care

Return on Investment

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Increased patient confidence and satisfaction
Accelerated recruitment of top-tier providers
Substantial growth in online visibility and review volume

Trusted by Experts

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Experience the Power of Patient Insights!

How can my practice improve patient engagement?

Vizium360 offers a suite of tools designed to enhance patient satisfaction and provider performance. Our Patient Surveying, published to RealPatientRatings.com, and ReviewMultiplier™ solutions help collect verified patient feedback, showcase online reviews, and improve search engine visibility—all of which contribute to better patient engagement and trust.

Why is online reputation management important in healthcare?

Patients rely on online reviews to choose healthcare providers. A strong online reputation helps attract new patients, build credibility, and demonstrate superior clinical outcomes. Vizium360 ensures that your practice collects and promotes high-quality, verified reviews to strengthen its digital presence.

 

What makes Vizium360 different from other platforms?

Unlike generic reputation management solutions, Vizium360 is specifically designed for for the surgical specialties. Our platform provides deep insights into provider, procedure, and location-level performance, allowing you to make data-driven decisions that enhance patient experiences and operational success.

How do I get started with Vizium360?

Getting started is easy! Simply fill in the form, and our team will guide you through the process of implementing patient surveying, review management, and SEO-optimized reputation solutions to help you grow your practice.