Case Study

Transforming Patient & Staff Engagement at La Jolla Cosmetic Surgery Centre

La Jolla Cosmetic Surgery Centre (LJCSC) is located in San Diego. Founded in 1988, it is the most enduring cosmetic plastic surgery group in the nation. With 6 surgeons, they combine expert care with an unwavering commitment to patient satisfaction.

Implementing Vizium360 helped them increase consultations, empowering them to recruit younger surgeons, all while improving the patient experience, staff morale and operational efficiencies.

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Challenges

LJCSC sought to elevate its patient and staff experience while optimizing its operational efficiency. They faced challenges including:

Limited visibility of verified patient feedback at the procedure and provider levels.

A need for improved internal feedback processes to recognize staff achievements.

Impending retirement of three busy plastic surgeons.

Vizium360 Solutions

Since implementing Vizium360, LJCSC has leveraged the following tools:

ReviewMultiplier™: Increased volume and quality of online reviews, boosting SEO and patient confidence.

Patient Surveying: Captured actionable data on patient satisfaction, leading to enhanced care delivery.

Customized Analytics: Provided performance insights down to individual providers and procedures.

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Results

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Enhanced Online Presence & SEO

LJCSC reports significant improvements in search engine rankings and lead generation, directly tied to the surge in verified patient reviews. These reviews, showcased on their website via Vizium360's widgets, have become a cornerstone of their marketing strategy. Patients value knowing our reviews are verified—it adds credibility and trust.

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Boosted Staff Morale & Retention

 Surveys have empowered LJCSC to recognize and reward outstanding staff & surgeon performance, fostering a supportive and high-performing workplace. The data helps us highlight positive interactions and shows staff our commitment to excellence. 


Increased Patient Conversion

Increased Patient Conversion

By leveraging detailed satisfaction ratings by procedure and provider, coordinators are better equipped to engage new patients.

97% satisfaction for breast augmentation reassures prospective patients.

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Powered Surgeon Recruitment

LJCSC faced upcoming retirements of three of its six well-established surgeons. With its strong reputation, proven record of patient satisfaction and significant inbound patient leads, they successfully attracted three highly-competent younger surgeons who share their values.


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Client Experience with Vizium360

The partnership has been seamless, with LJCSC praising Vizium360’s customer support and responsiveness to feature requests. The practice particularly values the platform's ability to integrate insights into actionable improvements.

Trusted by Experts

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Experience the Power of Patient Insights!

How can my practice improve patient engagement?

Vizium360 offers a suite of tools designed to enhance patient satisfaction and provider performance. Our Patient Surveying, which we publish to RealPatientRatings.com, and ReviewMultiplier™ solutions help collect verified patient feedback, showcase online reviews, and improve search engine visibility—all of which contribute to better patient engagement and trust.

Why is online reputation management important in healthcare?

Patients rely on online reviews to choose healthcare providers. A strong online reputation helps attract new patients, build credibility, and demonstrate superior clinical outcomes. Vizium360 ensures that your practice collects and promotes high-quality, verified reviews to strengthen its digital presence.

 

What makes Vizium360 different from other platforms?

Unlike generic reputation management solutions, Vizium360 is specifically designed for the surgical specialties. Our platform provides deep insights into provider, procedure, and location-level performance, allowing you to make data-driven decisions that enhance patient experiences and operational success.

How do I get started with Vizium360?

Getting started is easy! Simply fill out the form, and our team will guide you through the process of implementing patient surveying, review management, and SEO-optimized reputation solutions to help you grow your practice.