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Case Study

Valley ENT’s Success with Vizium360®

Valley ENT is the largest physician-owned private ENT group west of the Mississippi, with 18 locations across Arizona. The practice comprises 35 physicians, 5 advanced practice providers (APPs), and 20 audiologists, offering comprehensive ENT care, including subspecialties like otology, rhinology, and facial plastics. With a strong commitment to patient-centered care, Valley ENT sought to improve its online reputation and operational insights to better serve its patients and staff.

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Challenges

Before adopting Vizium360, Valley ENT faced several issues:

  • Limited Transparency: Their previous reputation management service cherry-picked reviews, which management found problematic.

  • Negative Review Impact: Negative reviews from platforms like Yelp disproportionately influenced public perception.

  • Suboptimal Google Ratings: Several locations and providers had Google ratings that fell below expectations.

  • Provider Adoption: Convincing a decentralized network of providers to adopt a new reputation management solution posed a challenge.
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Solutions Implemented

To address these challenges, Valley ENT partnered with Vizium360 and implemented the following tools:

  • Reputation Management: Integrated Vizium360’s platform with their PM/EMR, enabling automated invitations for patients to provide feedback.

  • Patient Surveying: Deployed customizable surveys to collect detailed patient feedback, which was published to RealPatientRatings.com.

  • Analytics and Reporting: Leveraged advanced reporting tools to monitor provider performance and identify operational improvement opportunities.

Results

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Grew Patient Visits

Valley ENT's providers saw, an average, one additional patient visit per month, making the ROI off the chart.
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Enhanced Transparency and Credibility

Vizium360 collected and published authentic, unbiased reviews on realpatientratings.com, building trust among patients and staff alike.
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Improved Operations

The platform’s analytics provided the insights needed for management to make continual improvements to operations. They were able to zero in on the issue and implement the necessary changes immediately.
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Improved Google Ratings

Within a year of using Vizium360, Valley ENT saw measurable improvements in Google ratings. 

Patient Perspective

Prospective patients appreciate that the ratings and reviews on realpatientratings.com are real patient ratings. Patients don't have to look anywhere else.

Established patients benefited from an intuitive system that collected accurate, real-time reviews reflecting their healthcare experience. They appreciated interactive surveys tailored to the type of visit, ensuring relevance without overwhelming them.

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A Tailored Approach Critical for Success

Valley ENT’s partnership with Vizium360 has transformed its approach to reputation management. By fostering transparency, enhancing ratings, and equipping providers with actionable insights, Valley ENT has solidified its standing as a trusted leader in ENT care.

  • Transparency Matters: RealPatientRatings.com only has reviews from patients who were checked in on the schedule. This ensures reviews accurately reflect patient experiences.

  • Impactful Integration: Seamless PM/EMR integration simplifies adoption and ensures consistent data collection.

  • Provider Engagement: Demonstrated success drives increased provider participation.

  • Enhanced Reputation: Improved ratings and feedback contribute to better patient trust and increased profitability.
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"The ROI for our business to use Vizium360 is off the chart. Even if we see a one-visit per month increase per provider, it pays for itself. Anything greater is gold."

Greg Robinson, CEO of Valley ENT

Return on Investment

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Increased patient confidence and satisfaction
Increased revenue by growing patient visits
Substantial growth in online visibility and review volume

Trusted by Experts

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Experience the Power of Patient Insights!

How can my practice improve patient engagement?

Vizium360 offers a suite of tools designed to enhance patient satisfaction and provider performance. Our Patient Surveying, published to RealPatientRatings.com, and ReviewMultiplier™ solutions help collect verified patient feedback, showcase online reviews, and improve search engine visibility—all of which contribute to better patient engagement and trust.

Why is online reputation management important in healthcare?

Patients rely on online reviews to choose healthcare providers. A strong online reputation helps attract new patients, build credibility, and demonstrate superior clinical outcomes. Vizium360 ensures that your practice collects and promotes high-quality, verified reviews to strengthen its digital presence.

 

What makes Vizium360 different from other platforms?

Unlike generic reputation management solutions, Vizium360 is specifically designed for for the surgical specialties. Our platform provides deep insights into provider, procedure, and location-level performance, allowing you to make data-driven decisions that enhance patient experiences and operational success.

How do I get started with Vizium360?

Getting started is easy! Simply fill in the form, and our team will guide you through the process of implementing patient surveying, review management, and SEO-optimized reputation solutions to help you grow your practice.